Refund policy

ALL SALES ARE FINAL: Exchanges are only permitted within 14 days of receipt, less shipping charges. Customers are responsible for shipping charges incurred in the exchange process. Exchanges are subject to a 20% restocking fee. Products exchanged that have been opened or used are subject to 50% restocking fee. Other restrictions may apply.

For pre-registration if purchased through an authorized dealer: register your product within 30 days of purchase online at https://enzomilano.com/pages/enzocare-registration.
Use your pre-registration order number if you should need to file a claim.

For pre-registration if you purchased directly through ENZOmilano.com after 1/30/18: there is no need to pre-register, simply use your order number if you should need to file a claim.

There are no fees required to register for the lifetime warranty and it is effective immediately. Warranty will only cover manufacturer's defects and failures of electronic components; no functional heat, switch, faulty swivel cord, excluding normal wear and tear.

It will not cover: scratched barrels due to misuse or misplacement, melted cord (our cords are designed to withstand the heat of all ENZO Milano products), irons that have been dismantled or tampered with, and any type of damage due to moisture i.e., leaving it in bathroom during a shower.